Create a Smart911 Safety Profile

Save the Time Now that You'll Need if You Call 911 Later --When Seconds Matter

DC Fire EMS on the scene of a two-alarm fire at Mt. Olivet Rd NE and G St SE. Feb. 23, 2021. Twitter: DCFireEMS

Nobody plans to call 911, but you can plan ahead when you do.

Smart911 is a new service that allows you to provide information about yourself, family members, pets, your home and vehicles. If you call  a 911 operator, that informationyou entered will pop up in your profile when you make an emergency call.

Itcan save valuable time. Even seconds count during an emergency, and it’s available in the District.

“It’s particularly important if you’re incapacitated,” said Wanda Royster Gattison, a spokesperson for the Office of United Communications (OUC), such as when a person is beginning to lose consciousness, or has been attacked. “Then when you call, we’ve got basic information.”

It is a way of preparing for an emergency nobody ever wants to have, she adds. “Nobody ever thinks they’re going to call 911,” said Gattison. “But this saves critical time when you do.”

Create a Smart911 Safety Profile by visiting www.smart911.com and clicking ‘create account’. Then fill in the information about your family, as much or as little as you want –from allergies or door entry codes to your blood type.

In order to insure information is accurate, Smart911 requires you to update information once every 6 months. They’ll send you a notice to do so. If you do not update the information after a year, your information will be removed from the system.

The service is offered by the OUC, which consolidates the emergency 911 and non-emergency calls for Metropolitan Police Department, Fire and Emergency Medical Services (DC FEMS) and customer services, such as 311 calls.

Information services are provided by Rave Mobility Safety, a Massachaussetts-based safety software company that has been vetted by the District’s attorneys. Other cities, like Austin, Texas, are also subscribers to the national service.

Sign up today at smart911.com. Learn more about OUC at ouc.dc.gov